Let me give you some background information–starting about 4 months ago (Feb 2008), I have been unable to text message anyone on the Verizon network from my Cingular (now AT&T) phone.I do in fact have the 200 message plan for my phone (a SMT5600 or HTC Typhoon depending on what carrier you use), and this began to annoy me. Here I was, paying for a service that I could not use.
I could send text messages from my Windows Mobile phone to AT&T customers, and it would also appear that my text messages to Verizon customers would send also, but the customer would never actually receive the message. The odd thing was that I could receive messages from other carriers too–I just couldn’t respond.
I checked the ‘net and found that there were some issues ‘replying’ to messages in Windows Mobile 2003, but even by typing in the number in a new message didn’t fix the problem.
Puzzled by this development, I decided to call AT&T customer support, and after an approximate wait time of 30-45 minutes (my fault, because I called at 7:00PM–the highest traffic time of the day for support call centers) I was greeted by someone who promptly asked me to reboot my phone. I complied and then was instructed to send a SMS to a Verizon customer. I did, and the message ‘went’ through on my phone, and the AT&T tech verified that it did indeed pass through their 3rd party SMS routing vendor (Verisign), but I never received a response from my friend on Verizon. The tech then decided to put in a support ticket and I was told it would be fixed in 3-5 days.
…More after the jump
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